Red Box : Convienient Or Not Convienient

I am a huge movie watcher. I have worked at every theater in pretty much every town here. I have been to every theater. I rent movies everywhere. I even order movies from online and get movies as gifts that I cannot order anywhere. I also got to try pay per view. Which is pretty cool, I don't have to spend the gas to go anywhere and I have snacks at home. Sweet.
Then came along Red Box. Some people have the convenience of walking downstairs from their apartment and grab a movie and maybe pop some coins into a vending machine and go back and watch their flick. There's a neat idea. Movies in vending machines, how novel.
I never really used it. I get free movies. I have always got free movies unless I purchased the movie that I love. I got some free movies for Red Box. At first, I was reluctant. Using my debit card on a machine where there is a line of people after me? It's safe though. It goes back to the beginning once you get your movie.
I thought it was pretty cool. It's only a $1 and there is a Red Box around every corner. Kind of like Starbucks. Actually, Starbucks is hard to find here compared to Red Box.
Here is where it is a bad idea. It's a machine! The coupons that do not expire until July are not being accepted. At first I thought it was because of the code. The keyboard is messed up. If I press "X" it put the "C" in the promo code area. Nope, I entered the code and made sure it was the correct one. Red Box is not taking the codes from the free movies from McDonnald's. How rude.
Here's is more of the sobering truth. Even after having the disc aligned where it needs to be. The bar code is on the right side. The machine would not take the movie. Tried and tried and it kept spitting it back out. You have to make sure the case is completely shut. The edges have to snap together. Otherwise, you will not be able to return it.
Here is where it is a little funny. I called customer service. When you are having issues with returning a movie, you have to be at the machine. I was waiting on the phone for about ten minutes. The moment I tell the lady the situation, she immediately placed me on hold. I wasn't at the vending machine. She told me I would have to call back to troubleshoot further.
I had resolved the problem on my own and returned the movie. It may become a hassle. The more people that use this the more it will become broken down. I still have some free coupons to use but they are not being accepted. It is a little upsetting. They sent me a survey about my experience. It was only on a scale of 1 to 10. I gave a bad rating and I could not say why. No I will not recommend Red Box to anyone. It is not convenient at all.